- We ship all in-stock orders within 2 business days of receipt of order and payment.
- Shipping methods include UPS Ground as well as expedited UPS shipping for faster delivery.
- USPS Priority Mail transit time is 2-3 days to anywhere in the US and is available for orders weighing less than 5 lbs.
- Retail and trade customers within driving distance of our Aptos, CA warehouse may schedule a pickup time by calling 831-689-9734.
- Business days include Monday through Friday, except holidays.
- For items shipped by UPS Ground, there is no delivery on Saturdays or Sundays. UPS Saturday delivery is only available with UPS Next-Day Air or 2nd Day Air.
- Our shipping department packs meticulously and the customer reviews on our site attest to this fact. If the order is shipping via UPS Ground we put the box inside a box with 2 inches of recycled cardboard packing material all around.*
- If the product ships via freight carrier, we construct a pallet and strap the boxes of tile to the pallet and then shrink wrap the entire pallet. Because of these professional techniques, we are fortunate to not have breakage be an issue, but it does happen from time to time. We ask that you thoroughly check your entire order upon arrival. If anything arrives damaged, please note it right away and call us. We will replace any broken tile.
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General Shipping Info:
- *Instead of filling our packages with Styrofoam “peanuts”, we use the new sustainable product called ExpandOS. ExpandOS are completely recyclable post consumer use. Just put them in with your newspaper or cardboard box recycling bin and help save our landfills. They can also be used as a fun kids’ building block!
- When we can't use Expandos due to box space, we use biodegradable packing "peanuts".
- We've also developed recyclable end caps to pack our most delicate Lush Glass Subway Tiles. Since implementation there have been no broken Lush tiles during shipping.
Samples are shipped free by default via US Mail. You may override this default option and select expedited UPS shipping for an additional charge. Changing the shipping of a Sample Order from Free Shipping to USPS Priority Mail will cause you to pay for shipping and not change the delivery time of your order.
Our site calculates your shipping charges before you finalize your order. To calculate the shipping charges for the items in your cart, simply click on Shopping Cart and then in the Shipping: box, enter your Zip Code and click Calculate Shipping. Our site shipping estimator has been configured to be as accurate as possible, and we do not intend to make a profit on shipping charges. When shipping your order via UPS we will email your tracking number when your order is shipped.
In addition to the US, we ship to Canada, Mexico, Europe, Central and South America, Australia and New Zealand. Contact us directly for shipping rates based upon the product(s) and amounts you'd like to order.
Domestic Transit Times:
This map is a general representation of UPS Ground transit times from our warehouse in APTOS, CA 95003