- We ship all in-stock orders within 2 business days of receipt of order and payment.
- Shipping methods include UPS Ground as well as expedited UPS shipping for faster delivery.
- USPS Priority Mail transit time is 2-3 days to anywhere in the US and is available for orders weighing less than 5 lbs.
- Retail and trade customers within driving distance of our Aptos, CA warehouse may schedule a pickup time by calling 831-689-9734.
- Business days include Monday through Friday, except holidays.
- For items shipped by UPS Ground, there is no delivery on Saturdays or Sundays. UPS Saturday delivery is only available with UPS Next-Day Air or 2nd Day Air.
- Our shipping department packs meticulously and the customer reviews on our site attest to this fact. If the order is shipping via UPS Ground we put the box inside a box with 2 inches of recycled cardboard packing material all around.*
- If the product ships via freight carrier, we construct a pallet and strap the boxes of tile to the pallet and then shrink wrap the entire pallet. Because of these professional techniques, we are fortunate to not have breakage be an issue, but it does happen from time to time. We ask that you thoroughly check your entire order upon arrival. If anything arrives damaged, please note it right away and call us. We will replace any broken tile.
Modwalls® offers FREE UPS Ground Shipping in the Continental US on all orders of in-stock product over $599.00. This does not apply to Custom Blends or other custom products which are not in-stock. The Free Shipping Option will show automatically in your Shopping Cart and during Checkout when your order is over $599.
Free Shipping Details:
- All retail and trade orders in the Continental US, of in-stock products totaling over $599, not including tax, will qualify for free shipping. Orders will be shipped via UPS Ground or trucked by Commercial Carrier based upon the size and weight of the order.
- Please note, shipping rates quoted for Canadian/International orders do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges also may apply. Modwalls will not be responsible for these charges.
- Expedited shipping options are available at an additional charge and may be selected during checkout. To calculate expedited shipping charges for the items in your cart, simply click on Shopping Cart and then in the Shipping: box, enter your Zip Code and click Calculate Shipping. Use the pull down box to see the expedited shipping options and associated cost. Note that orders with expedited shipping must be placed by noon Pacific Time to be shipped the same business day. Expedited orders received after noon Pacific Time will be shipped the next business day.
- Sorry, we cannot ship UPS or truck by Commercial Carrier to a Post Office Box.
- Only credit cards issued from a US bank will be accepted.
Returning product purchased with Free Shipping:
- If your order total was over $599 and you received free shipping, the actual shipping charges associated with your order may be deducted from your refund. The cost of shipping will only be deducted from a refund if the returned items bring the original order total below $599.
- Feel free to call or email us and we’ll be happy to calculate the costs and work out the details.
Click to visit our Returns page
General Shipping Info:
- *Instead of filling our packages with Styrofoam “peanuts”, we use the new sustainable product called ExpandOS. ExpandOS are completely recyclable post consumer use. Just put them in with your newspaper or cardboard box recycling bin and help save our landfills. They can also be used as a fun kids’ building block!
Samples are shipped by default via US Mail. You may override this default option and select expedited UPS shipping for an additional charge. Changing the shipping of a Sample Order from Free Shipping to USPS Priority Mail will cause you to pay for shipping and not change your the delivery time of your order.
Our site calculates your shipping charges before you finalize your order. To calculate the shipping charges for the items in your cart, simply click on Shopping Cart and then in the Shipping: box, enter your Zip Code and click Calculate Shipping. Our site shipping estimator has been configured to be as accurate as possible, and we do not intend to make a profit on shipping charges. When shipping your order via UPS we will email your tracking number when your order is shipped.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
Checkout by clicking the “Outside the U.S.?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
If you have any questions about your international order, please contact Bongo International directly.
For returns of products shipped Internationally, please contact Bongo International directly regarding their terms and conditions.
Domestic Transit Times:
This map is a general representation of UPS Ground transit times from our warehouse in APTOS, CA 95003