Free Shipping Details:
Modwalls® offers FREE UPS Ground Shipping in the Continental US on all orders of in-stock product over $599.00. This does not apply to Custom Blends or other custom products which are not in-stock. The Free Shipping Option will show
automatically in your Shopping Cart and during Checkout when your order is over $599.
- All retail and trade orders in the Continental US, of in-stock products totaling over $599, not including tax, will qualify for free shipping.
Orders will be shipped via UPS Ground or trucked by Commercial Carrier based upon the size and weight of the order.
- Please note, shipping rates quoted for Canadian/International orders do not include duties, taxes or other non-routine customs brokerage
charges. Other shipping charges, surcharges or accessorial charges also may apply. Modwalls will not be responsible for these charges.
- Expedited shipping options are available at an additional charge and may be selected during checkout. To calculate expedited shipping charges
for the items in your cart, simply click on Shopping Cart and then in the Shipping:
box, enter your Zip Code and click Calculate Shipping. Use the pull down box to see the expedited shipping options and associated cost. Note that orders with expedited shipping must be placed by noon Pacific Time to be shipped the same business day. Expedited orders received after noon Pacific Time will be shipped the next business day.
- Sorry, we cannot ship UPS or truck by Commercial Carrier to a Post Office Box.
- Only credit cards issued from a US bank will be accepted.
Returning product purchased with Free Shipping:
Click to visit our Returns page.
- If your order total was over $599 and you received free shipping, the actual shipping charges associated with your order may be deducted from your refund. The cost of shipping will only be deducted from a refund if the returned items bring the original order total below $599.
- Feel free to call or email us and we’ll be happy to calculate the costs and work out the details.
General Shipping Info:
- We ship all in-stock orders within 2 business days of receipt of order and payment.
- Shipping methods include UPS Ground as well as expedited UPS shipping for faster delivery.
- USPS Priority Mail transit time is 2-3 days to anywhere in the US and is available for orders weighing less than 5 lbs.
- Retail and trade customers within driving distance of our Aptos, CA warehouse may schedule a pickup time by calling 831-689-9734.
- Business days include Monday through Friday, except holidays.
- For items shipped by UPS Ground, there is no delivery on Saturdays or Sundays. UPS Saturday delivery is only available with UPS Next-Day Air or
2nd Day Air.
- Our shipping department packs meticulously and the cusotmer reviews on our site attest to this fact. If the order is shipping via UPS Ground we put the box inside a box with 2 inches of recycled cardboard packing material all around.*
- If the product ships via freight carrier, we construct a pallet and strap the boxes of tile to the pallet and then shrink wrap the entire pallet. Because of these professional techniques, we are fortunate to not have breakage be an issue, but it does happen from time to time. We ask that you thoroughly check your entire order upon arrival. If anything arrives damaged, please note it right away and call us. We will replace any broken tile.
- *Instead of filling our packages with Styrofoam “peanuts”, we use the new sustainable product called ExpandOS. ExpandOS are completely recyclable post consumer use. Just put them in with your newspaper or cardboard box recycling bin and help save our landfills. They can also be used as a fun kids’ building block!
Samples are shipped by default via US Mail. You may override this default option
and select expedited UPS shipping for an additional charge. Changing the shipping of a Sample Order from Free Shipping to USPS Priority Mail will cause
you to pay for shipping and not change your the delivery time of your order.
Our site calculates your shipping charges before you finalize your order. To calculate the shipping charges for the items in your cart, simply click on Shopping Cart and then in the Shipping: box, enter your Zip Code and click Calculate
Shipping. Our site shipping estimator has been configured to be as accurate as possible, and we do not intend to make a profit on shipping charges. When
shipping your order via UPS we will email your tracking number when your order is shipped.
This map is a general representation of UPS Ground transit times from our warehouse in APTOS, CA 95003