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We want you to be completely satisfied with our product but if you're not, we make returns easy.
If you're not happy with what you've ordered or if you have left-over product, you may return any un-used product within 60 days of receipt for a replacement or complete refund of the product cost without any restocking fee.
Shipping costs are non-refundable unless the product arrived damaged or was otherwise not correct due to our error. We strongly recommend that you order samples before placing a larger installation order.*
If your order total was over $599 and you received free shipping, the actual shipping charges associated with your order may be deducted from your refund. The cost of shipping will only be deducted from a refund if the returned items bring the original order total below $599. Feel free to call or email us and we’ll be happy to calculate the costs and work out the details.
To make a return, please call us toll free at 1-877-439-9734 (US only) or 831-689-9734 , let us know the reason for your return. You may also email us with details or questions to: email@example.com
The product you are returning should be packed in its original container with enough packing material to keep it from moving inside the box during transport. We must receive the product in new, resalable condition in order to provide a full refund or replacement.
800 Estates Drive, Suite 100
Aptos, CA 95003
For returns of products shipped Internationally, please contact Bongo International directly regarding their terms and conditions.