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Frequently Asked Questions

General FAQ

 

Common Installation Questions and Tips

 

 

Can I find your products locally?

We design and manufacture our own brands and offer them here at our online tile showroom here at modwalls.com. You may order samples of any product and we will rush them to you via USPS Priority Mail. Additionally, there are a variety of tile showrooms, home improvement centers, architects and interior designers throughout North America who are approved Trade Accounts for modwalls and have samples of our products. Please inquire with your architect, designer or local tile showroom. If they are not already an approved Trade Account with us, they can easily set up an account and get samples for their design libraries.

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How can I check the availability of your products?

The quantity in stock is listed on each product page and is updated automatically as orders are placed. There is a grid like the example below on every product page. The middle row shows the current quantity in stock.

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Can I order samples?

Yes! We have 3 options to choose from and you can see them on our Sample page. The options are: Your choice of any 3 samples, your choice of any 7 samples or 1 Brio Custom Blend sample (you can order 1 sample of any product with this option).

  • 3 Samples: If you choose to see 3 samples, write the names of the products you want to see in the spaces provided on the sample page and then proceed through checkout.
  • Brio® Custom Samples: If you want to see a custom blend, add one sample to your shopping cart and proceed through checkout. List the blend “recipe” (i.e. 30% Bright White, 20% Avocado, 15% Black Pearl, etc) in the “comments” section on the last page of the checkout process.

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What if I only want to see one sample?

Feel free to use the “Brio® Custom Blend Sample” to order just one sample of any product. Just type the name of the product you want to see in the “comments” section on the last page of the checkout process.

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How big are the samples?

The average size is about 4”x4”, or we’ll send you one tile if you want to see samples of our 3”x6” or 4”x12” subway tiles. A Brio® Custom Blend sample is a 5x5 tile representation of the blend you create. If you choose to see a sample of a tile blend, we’ll make sure to include at least one tile of every color in the blend.

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How long will it take to receive my order of samples?

Sample orders ship via USPS Priority Mail and arrive anywhere in the US in 2-3 business days from date shipped. Orders are shipped within two business days.

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How long will it take for me to receive my tile?

Orders are shipped within two business days. Actual transit time will vary based on the delivery address. Take a look at our “Shipping” page for more details and to see a map of UPS transit times.

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What is the process for creating a custom Brio® custom tile blend?

Take a look at this page for all of the details: How To Create Your modwalls® Custom Glass Tile Blend

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How long will it take for me to receive my custom blend once my order is placed?

Custom blends are taken to our local production facility every Wednesday or Thursday of each week. If the order totals about 100 square feet of product or less, the blend will be complete the following week and
shipped the next day. If it’s more than 100 square feet it’s best to email us or call in to discuss the lead time. You can email Service@modwalls.com or call our toll free number (877) 439-9734.

The time in transit once shipped depends on the state you are in. Take a look at our “Shipping” page for more details and to see a map of UPS transit times.

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Will the colorant on the back of Lush® tiles come off in a wet installation like a pool?

No. Our Lush® glass tiles have their colorant kiln-fired onto the back of the tiles, making it impossible to fade away over time no matter what type of installation; indoor, outdoor, wet or dry. As long as Lush® glass tiles are installed with thin-set adhesive, a seal is created and there is no penetrating it.

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Please explain how your products are packaged to avoid breakage during shipping.

Our shipping department packs meticulously and the customer reviews on our site attest to this fact. If the order is shipping via UPS Ground we put the box inside a box with 2 inches of recycled cardboard packing material all around.

If the product ships via freight carrier, we construct a pallet and strap the boxes of tile to the pallet and then shrink wrap the entire pallet. Because of these professional techniques, we are fortunate to not have breakage be an issue, but it does happen from time to time. We ask that you thoroughly check your entire order upon arrival. If anything arrives damaged, please note it right away and call us. We will replace any broken tile.

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Do you have installation guides for your tile?

Yes, here is a link to our Installation Guides page where you can find a specific installation guide for each of our product lines: http://www.modwalls.com/installation_guides.aspx

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What is the best way to finish the edge of your tiles? Do you carry bull nose tile?

A1. Our glass tiles (Lush®, Brio®, Viridian™), have finished edges and do not require edge pieces. Tile can be installed with the edges grouted and this can easily be done with a strip of 2" blue tape laid down about 1 grout space from the edge of the tile. When the tile is grouted, the edge of the tile can be finished with grout that is beveled at 45 degrees from the face of the tile to the edge of the blue tape on the wall. Once the grout is dry the blue tape can be removed and you will have a nice straight grout edge.

*Tip: If your tile has been cut, turn the cut side inward (facing other tiles) and make the tile’s perfectly finished edge the end of the installation.

A2. The other way to finish the edges is to find/buy a ceramic bull nose (Angle or “L” shaped), or use our Clayhaus for modwalls® ceramic trim pieces, and install it next to the exposed edge so that it leaves a gap
between the edge of the tile and the edge of the bull nose which is the same width as the grout joints. Then grout the space and clean the grout from the outer exposed strip edge.

*You might find our Edging Options portfolio helpful. Here we’ve gathered some great examples of how other customers have finished their modwalls® tile edges: http://www.modwalls.com/edgingoptions.aspx.

*Also, please read our Edging Options Blog for even more detailed information: Edging Options Blog

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Can I use your tiles for an outdoor installation like a pool or hot tub?

Yes, all of our options are suitable for outdoor installations with the exception of modwalls® Cork Dotz™, our Clayhaus for modwalls® ceramic tiles and Stainless Steel tile.

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Which tiles are best suited for floors?

All of our Brio® tiles, Porcelain ModDotz™, ModRocks™ and Cork Dotz™ tile can be used on floors. Lush® glass tiles are not recommended for floor installations as they are too slick.

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Are all of your tiles safe on a backsplash behind stove? My Viking generates a lot of heat.

Yes, all of modwalls®’ tiles are safe to install on backsplashes behind stoves. Stoves are designed for installation in kitchens with just drywall behind them so they won’t generate enough heat to damage the wall,
with or without tile.

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Can I tile over existing tile? Can I tile directly on a wood surface?

You cannot tile over tile and you also cannot tile directly onto a wood surface.

Preparing the existing surface is the most critical task of any tile installation. The tile must be placed on a rigid, level, plumb and structurally sound surface to avoid problems. The surface should be clean, dry
and free of contaminants that could prevent a good bond. The recommended substrate is a cement backer board such as HardieBacker. Gypsum board may also be acceptable for interior dry installations only.
Please see our Installation Guides page for more details.

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All of your glass tiles (Brio®, Lush®, Viridian™), require the use of modified latex thin-set adhesive. Can you give examples of some specific names of brands you recommend?

Modified latex thinsets are not limited to but include these brands:

  1. Custom Building Products: Premium Plus Thin-Set Mortar (white) mixed with Custom Flex Ultra-Strength Thin-Set Additive
  2. Custom Building Products: MegaFlex Ultimate Thin-Set Mortar (white). No admixture is necessary.
  3. Hydroment: ReFlex Ultra-Premium Latex-Modified Thin Set Mortar. No admixture necessary.
  4. KeraKoll: H40 Tenax Single Component Thin-Set (white) No admixture necessary.
  5. Laticrete: 254 Platinum Multipurpose Thin-Set Mortar. No admixture necessary.
  6. MAPEI: Kerabond Premium Dry-Set Mortar (KER 102) mixed with Keralastic Mortar Admix (KER 310)
  7. TEC (H.B. Fuller): Super Flex Premium Performance Universal Latex-Modified Thin-Set Mortar. No admixture is necessary.

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What’s the best grout to use for each of your product lines?

Brio® glass mosaic tile: Sanded and non-sanded grout are both suitable; Sanded grout is recommended for floor, outdoor, commercial and wet applications.
Lush® glass tile: Sanded and non-sanded grout are both suitable; Sanded grout is recommended for floor, outdoor, commercial and wet applications.
Clayhaus for modwalls® ceramic tile: Sanded grout or a urethane grout are both suitable.
Viridian™ recycled glass tile: Sanded and non-sanded grout are both suitable; Sanded grout is recommended for floor, outdoor, commercial and wet applications.
Cork Dotz™ tile: Sanded grout only
Porcelain ModDotz™: Sanded and non-sanded grout are both suitable; Sanded grout is recommended for floor, outdoor, commercial and wet applications.
ModRocks™ Pebble tile: Sanded grout only
Steel tile: Non-sanded grout only

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Will sanded grout scratch glass tiles?

No, sanded grout will not scratch any of our glass tiles and you could use a sanded grout with any of our tiles. For more information about grout options, take a look at this helpful post from our blog: http:// designernotes.modwalls.com/2011/03/11/its-time-to-grout-helpful-tips-for-choosing-your-best-option/

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Do I need to use a sealer on my tile or grout?

Our tiles do not ever need sealing, but you may want to use a sealer on your grout; we highly recommend it. Grout is very porous and is prone to staining if not sealed. Sealing helps to prevent stains and dirt from
penetrating into the grout and makes it easier to clean. A sealer also helps to prevent mold and mildew growth. Sealer should be used after the grout is cured, approximately 48 - 72 hours after grouting.

*You could also use a urethane grout like modwalls® StarGlass grout. This has an epoxy sealing agent in it so you don’t have to worry about a separate grout sealer.

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How can I drill a hole in glass tile?

Cutting Lush® Glass Tile:

  • The recommended cutting method is by wet saw with a new diamond blade designed specifically for cutting glass. For tile size of 3”x6” or larger the glass score and snap method is also effective.
  • Make cuts onto the back side of the tiles (the mesh-backed side).
  • Edges which have been cut should be smoothed with diamond hand pad or other similar smoothing tools.

Cutting modwalls® Brio® or Viridian™ Glass Tile:

  • modwalls® Brio® and Viridian™ glass tile can be cut using tile nippers (a diamond blade wet saw can also be used with our Viridian™ glass tile).

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How should I clean my glass tile?

Glass tiles are easy to clean by wiping with a damp cloth as you would any wall or ceiling. To remove stubborn stains use a commercial nonabrasive cleaner like window cleaner or a solution of soap less detergent. The surface should be scrubbed, rinsed thoroughly with clean water and dried.

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